April 8, 2021


This could take up to 3 minutes, depending on your computer and connection speed. This product cannot be identified by Serial Number alone. Remove all the paper from the tray. If the issue persists , continue to the next solution. Reset the printer A power reset drains power from the printer and returns the printer to the same settings after restarting. HP has scanned your product but currently has no suggestions for driver updates. Grasp the access handles on the sides of the printer to open the cartridge door.

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The Printer Toolbox opens. Let HP identify any out-of-date photsomart missing drivers and software How does HP use product data collected with this service? Javascript is disabled in this browser. A related error message, such as ‘Paper mismatch’ or ‘Paper too narrow’displays on the control panel.

Clean the printhead Follow these steps to clean the printhead from the printer control panel. Look for the brightness level on the paper packaging.

HP Photosmart Premium Fax All-in-One Printer series – C

Press in the tab on the front of the cartridge to release it, and then pull up on the cartridge to remove it from the slot. Please verify your product is powered on and connected, then try again in a few minutes. Please enter a Product Number to complete the request. Please try again all-in-onne.


Contact HP Support to schedule a repair or replacement. Please return to the product information page and verify the numbers provided or try again later. We were unable to find any drivers for your product. I don’t see my operating system. The control panel displays the estimated ink level of each cartridge.

It matches the product: If your alignment page looks like the exampleyou do not need to xeries-c309 troubleshooting.

To eliminate any potential power deficiencies that might prevent a successful alignment, move the printer to another location and plug it directly into a wall outlet.

Reinstall the cartridges with the contacts facing down, and then slide the cartridge into its slot. Asia Pacific and Oceania. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement.

Replace the printhead assembly The printhead assembly might need to be replaced. To see if your product is still under warranty, go to the warranty check website http: If the product does not turn on by itself, press the Power button to turn it on.


This page requires Javascript. Press the Power button to turn on the printer if it does not turn on automatically. Please use the product number and serial numbers of the new product to validate warranty status. Make sure that the correct paper is loaded Follow these steps in the order presented to resolve the issue.

HP Customer Support – Software and Driver Downloads

Select your desired files and a list of links will be sent by email. Display estimated ink levels on the control panel On the printer control panel, press the Setup button. Select an operating system and version to see available software for this product.

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We were unable to retrieve the list of drivers for your product. Modify your browser’s settings to allow Javascript to execute.